Effective Date: 27th Oct, 2025

We value our customers and aim to ensure satisfaction with every order. Please review our policy below before making purchases.

1. Live Animals (Fish, Poultry, Snails)

• Due to the perishable and living nature of our products, returns are not accepted once items leave our farm or collection point.
• However, we will replace products proven to be damaged or dead-on-arrival (DOA) at the time of delivery — provided this is reported within 2 hours of receipt with photographic evidence.

2. Processed or Packaged Products

• Returns are accepted within 24 hours if products are unopened, unused, and in their original packaging.
• Refunds or replacements will be processed once items are returned and verified.

3. Refund Process

• Approved refunds are processed within 7–10 business days.
• Refunds are made to the original payment method or credited as store value.

4. Contact

For return or refund inquiries, contact our support team:
📧 contact@agroinmotion.com
📞 +234-916-763-7779